Returns, Refunds & Cancellations

Returns, Refunds & Cancellations Policy

At Storéa, we want every artwork to feel right in your home. This policy explains how returns, refunds and cancellations are handled for standard artworks and bespoke commissions.

Standard Artwork Returns

For most standard artworks purchased online by UK consumers, you have the right to cancel your order within 14 days after receiving the goods, without providing a reason.

To cancel, email hello@storea.art with your order number and a clear statement that you wish to cancel. You then have 14 days to return the goods.

Refunds

Where applicable, we will refund the product price and the cost of the least expensive standard delivery option offered for your order.

We may withhold your refund until we receive the returned goods or evidence that you have sent them, whichever happens first. Refunds will be issued to your original payment method within 14 days of that point.

Customers are responsible for the direct cost of returning eligible change-of-mind purchases unless otherwise agreed. Large or framed artworks may require specialist return transport.

We may deduct for diminished value caused by handling beyond what is necessary to inspect the artwork, where permitted by law.

Bespoke and Personalised Artwork

Artwork created specifically around your personal story, specifications or personalisation may be exempt from the statutory 14-day change-of-mind cancellation right where the legal requirements are met.

This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise fails to meet legal requirements.

If you wish to cancel a bespoke commission before completion, please contact us as soon as possible.

Damaged, Faulty or Incorrect Orders

If your artwork arrives damaged, faulty or incorrect, email hello@storea.art with your order number, photographs of the artwork and packaging, and a description of the issue.

Your statutory consumer rights remain unaffected, including applicable rights and remedies under the Consumer Rights Act 2015. We will cover reasonable return costs where required by law.

How to Return an Item

Please contact us before sending any item back. We will provide the appropriate return instructions and address.

Please package the artwork securely, preferably using its original protective materials. Do not send returns to our registered office or directly to a printer without confirmation.