Privacy Policy

Privacy Policy

STOREA ART LIMITED respects your privacy and is committed to handling your personal information responsibly when you use the Storéa website or contact us.

1. Who We Are

STOREA ART LIMITED is the controller of personal information collected through our Shopify storefront and direct communications, except where a third party acts as an independent controller.

Registered office: 128 City Road, London, United Kingdom, EC1V 2NX

Email: hello@storea.art

2. Information We Collect

We may collect the following categories of information:

  • Contact information: Name, email address, telephone number and billing or delivery address.

  • Order information: Purchase history, transaction details and customer-service communications.

  • Technical information: Device, browser, cookie and website usage data collected through the storefront and enabled analytics or advertising services.

  • Bespoke commission information: Personal stories, uploaded photographs, artistic preferences, communications, approvals and design files.

Bespoke stories may contain sensitive personal information. Please share only what is necessary for your commission.

Payment-card details are normally processed by payment providers rather than stored in full by Storéa.

3. How We Use Your Information

We use personal information to:

  • Process orders and payments.

  • Produce and deliver artworks.

  • Communicate about orders and bespoke commissions.

  • Provide customer support.

  • Meet tax, accounting and other legal obligations.

  • Protect our website and help prevent fraud.

  • Understand website performance and improve our services where appropriate.

  • Send marketing communications or use non-essential tracking technologies where the required consent has been obtained.

4. Legal Bases for Processing

Depending on the purpose, we rely on the following legal bases:

  • Contract: To process and fulfil orders and provide customer support.

  • Legal obligation: To meet applicable tax, accounting and consumer-protection requirements.

  • Legitimate interests: To protect our services, prevent fraud and improve operations, balanced against your rights.

  • Consent: Where required for marketing or non-essential analytics and advertising technologies.

Where processing is based on consent, you may withdraw that consent at any time.

5. Sharing Your Information

We share information only where necessary with service providers such as Shopify, payment providers, printing and framing partners, shipping carriers, website service providers and professional advisers.

Some service providers may process information outside the United Kingdom. Where required by UK data protection law, appropriate safeguards will be applied.

Before publication: Verify the actual providers, apps and international transfer arrangements used by the store.

6. How Long We Keep Information

We retain order records as needed for tax, legal, fraud-prevention and customer-service purposes.

Bespoke story files and design materials are retained only as long as reasonably necessary for fulfilment and any agreed aftercare.

Before publication: Confirm actual retention periods and document the store's retention practices.

7. Your Privacy Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request erasure or restriction of processing.

  • Request data portability.

  • Object to certain processing.

  • Withdraw consent where processing relies on consent.

To exercise your rights, email hello@storea.art.

You may also complain to the UK Information Commissioner's Office through ico.org.uk.

8. Security

We use reasonable technical and organisational measures to protect personal information. However, no online service can guarantee absolute security.

9. Children

Our shop is not intended for children to purchase independently.

10. Updates to This Policy

We may update this Privacy Policy when our practices or legal requirements change. The current version will be displayed on our website with its effective date.

Contact

For privacy-related enquiries, email hello@storea.art.